Privacy Policy

HeartSafe Cambodia is an initiative developing tools to improve access to automated external defibrillators (AEDs) and emergency information in Cambodia.

Our services may include a public AED registry, AED management and inspection tools, mobile applications, healthcare facility information and other services supporting emergency preparedness.

References in this policy to “HeartSafe Cambodia”, “we”, “our” or “us” refer to the HeartSafe Cambodia initiative and the services it operates.

The information we collect depends on how you use our services.

You may provide information such as:

• your name
• email address
• telephone number
• organisation and job or role information
• account and profile information
• information submitted through contact or expression-of-interest forms
• information about organisations, sites and AEDs
• AED inspection and maintenance information
• photographs or other supporting evidence submitted as part of an AED registration or inspection
• communications you send to us
• other information you choose to provide

Some HeartSafe Cambodia services may use your device's location.

For example, location may be used to:

• find AEDs near you
• calculate the distance to an AED or healthcare facility
• provide directions or location-based results
• verify the location of an AED
• record the location at which an AED inspection was performed
• improve the accuracy of registry information

Where required by your device or operating system, we will request permission before accessing precise location information.

You can normally control location permissions through your browser or device settings.

When you use our services, certain technical information may be collected automatically, including:

• IP address
• browser type
• device type
• operating system
• pages or features accessed
• dates and times of access
• referring pages
• application errors and diagnostic information
• other basic usage and security information

We may use information to:

• operate and maintain HeartSafe Cambodia
• create and manage user accounts
• maintain the AED registry
• verify AED locations and registry information
• manage AED inspections and maintenance records
• provide location-based services
• respond to enquiries and expressions of interest
• communicate with participating organisations
• send service-related messages and notifications
• improve the reliability, security and usability of our services
• investigate errors, misuse or security incidents
• generate aggregated or anonymised statistics
• support research and planning relating to AED availability and emergency preparedness where appropriate
• comply with applicable legal obligations

We will not sell personal information to advertisers or data brokers.

An important purpose of HeartSafe Cambodia is to make appropriate AED information available to the public.

Information displayed publicly may include:

• AED location
• site or organisation name
• AED accessibility information
• opening or access hours
• photographs showing the AED or its location
• directions or information describing how to find the AED
• device availability or readiness information
• other information necessary to help someone locate an AED

Personal contact information will not normally be displayed publicly unless there is a specific reason to do so and it is appropriate to publish it.

Organisations registering AEDs should ensure they have authority to provide information and photographs submitted to the registry.

We may share information with service providers that help us operate HeartSafe Cambodia, such as providers of:

• website and application hosting
• database and cloud infrastructure
• authentication
• mapping and geolocation services
• email and communications
• monitoring and security
• analytics

These providers may process information on our behalf in accordance with their respective contractual and privacy obligations.

We may also disclose information where reasonably necessary:

• to comply with law or a lawful government request
• to protect the security or integrity of our services
• to investigate suspected fraud, misuse or unlawful activity
• to protect the rights or safety of HeartSafe Cambodia, our users or others
• as part of a future transfer of the operation or governance of HeartSafe Cambodia to an incorporated organisation or other appropriate entity

We may collaborate with government agencies, healthcare organisations, emergency services, researchers and other partners. Where information is shared for research, planning or public-interest purposes, we will seek to use aggregated or de-identified information where reasonably possible.

HeartSafe Cambodia uses third-party technology and infrastructure to provide its services.

For example, our services may use third-party mapping, hosting, authentication, communications or cloud services.

When you interact directly with a third-party service, that provider may process information according to its own privacy policy.

Links to external websites are provided for convenience. HeartSafe Cambodia is not responsible for the privacy practices or content of websites operated by other organisations.

Our website may use cookies and similar technologies to:

• keep users signed in
• maintain security
• remember preferences
• provide essential website functionality
• understand how our services are used
• improve performance and reliability

Further information is available in our Cookie Policy.

We take reasonable technical and organisational measures to protect information against unauthorised access, disclosure, alteration, loss or misuse.

No internet-based service or method of electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate historical and audit records, or to meet legal, security and operational requirements.

Different types of information may be retained for different periods.

AED registration, inspection and maintenance records may be retained as historical records even where a particular device is subsequently removed from public display.

Some technology providers used by HeartSafe Cambodia may operate infrastructure outside Cambodia.

As a result, information may be processed or stored in other countries. Where practical, HeartSafe Cambodia will consider data location, security and privacy when selecting service providers.

Depending on applicable law and the circumstances, you may be able to ask us to:

• provide information about personal information we hold about you
• correct inaccurate personal information
• update your account information
• delete certain personal information
• withdraw a consent you have previously provided
• stop receiving non-essential communications

Some information may need to be retained where required for legitimate operational, security, audit or legal purposes.

You may also control permissions such as location access and notifications through your browser or device settings.

HeartSafe Cambodia is not designed to knowingly collect unnecessary personal information from children.

If we introduce services specifically intended for children, schools or youth programmes that require personal information, appropriate privacy and safeguarding arrangements will be established for those services.

HeartSafe Cambodia provides information intended to help people locate AEDs and other emergency resources.

Registry information can change, and we cannot guarantee that every AED displayed will be available, accessible or operational at a particular moment.

HeartSafe Cambodia is not a substitute for professional emergency or medical services. In an emergency, users should contact the appropriate emergency services and follow instructions from qualified responders where available.

We may update this Privacy Policy as HeartSafe Cambodia develops, our technology changes, or legal and operational requirements change.

The latest version will be published on this page with an updated revision date.

Questions, privacy requests or concerns about this policy can be submitted through the contact details or contact form provided on the HeartSafe Cambodia website.